Enhance Care needs Quiz
Question 1
What are the four risk factors of vulnerability
Health
Changed life circumstances
Limited Financial capability
Low financial resilience
Short term unemployment
CoVID
Question 2
Customers with enhanced care needs as customers who, due to their [[1]] circumstances, are susceptible to experiencing poor [[2]] and need enhanced care or [[3]] to meet their needs.
personal
outcomes
support
Question 3
Customer has vulnerability , is the customer at risk of financial crime ?
Question 4
When customer says that he is hard at hearing and ha lost 70% of his hearing capability , how do you proceed with the call?
Treat as a regular customer since he could still hear
Identify as vulnerable and adjust pace and tone during conversation
Ask them to go to branch for better face to face assistance
Question 5
Customer says that he recently had a baby and is looking at investing to increase is financials, is the customer vulnerable ?
Yes, this is a life event
No, physical and financial capability remains sound
Question 6
Customer is 70 years old and pose no vulnerability is the customer still vulnerable
Yes, as the customer is elderly
No, , he/ she is fully functioning