E&A Refresher
Question 1
What action(s) does ARC need to take when s/he is notified of an accident?
Remain calm
Record details and alert IOC
Get help, start gathering and printing
All of the above
Question 2
Who is your buddy port?
Singapore/Bangkok
Bangkok/Penang
Penang/Singapore
Question 3
How are you going to find out an accident at the airport?
ATC
Local Callout
Social Media/News
All of the above
Question 4
What are you going to bring along with you for a crisis response?
Mobile Phone
Airport Pass/Staff ID
Team Go Kits
All of the Above
Question 5
Besides your local CX Team and GHA at the airport, where could you get additional manpower for crisis response?
Airport Volunteers
Buddy Ports
CREST
All of the above
Question 6
What are the pre-approved documents for submission to Authorities?
NOTOC
Cargo Manifest
Documents without names of crew and PAX
All of the above
Question 7
What would you need to do before standing down and ending your shift duty for the day during a crisis response?
Handover outstanding duties
Returning all forms –Activity logs
All of the above
Question 8
What is the IOC no for E&A?
852 27478277
852 27478288
852 27478287
Question 9
How would the Team members communicate with each other for information during a crisis response?
Walkie-Talkie
Microsoft Teams
All of the above
Question 10
What information do you need to fill in the IOC Notification Form?
Location and time of crisis
Airline/Flight No/Routing
Casualties
All of the above