Ch 7

Business intelligence and customer relationship management

Software customization and costs

 E-logistics and e-procurement

Production management and materials management

Chief data officers (CDOs)

 Chief information officers (CIOs)

Chief technology officers (CTOs)

Chief marketing officers (CMOs)

The ability to use a uniquely enterprise view to create business process change.

 An evaluation of where a business is headed, what it wants to achieve, and how it will support its objectives.

 A situation in which the CIO is responsible for the outcomes of technology implementations but does not have the power to change business processes.

A situation in which the CEO worries that the company must be missing out on some cool digital disrupter that competitors have surely discovered.

The iceberg keeps the company's employees from developing the end-to-end process knowledge vital to productivity and innovation.

The company experiences excessive downtime.

The IT team has a false sense of security.

It lowers expectations for IT success.

The idea that IT departments are more likely to get funding for projects when the potential financial benefits are included in the propositions.

A solution to the iceberg problem in which technology departments focus both on maintaining core systems and developing new projects.

 An IT approach to development and infrastructure focused on automating and pushing quality code faster.

An evaluation of where a business is headed, what it wants to achieve, and how it will support its objectives.

Products that are nearing the end of their life cycle

Emerging products and markets

 The core products and markets that provide the majority of a company's revenue

Products that will drive revenue in the much longer term

Breadth

Patience

Data expertise

 Boldness

Obedience

Cooperation

 Integrity

 Encouragement

Always look for ways to learn

Always look for ways to learn

Be data-driven

Have an open mind

 An IT approach to development and infrastructure focused on automating and pushing quality code faster.

 Technology development, adaptation, or application beyond the grasp of the IT department

A team of six senior people engaged with bid teams before, during, and after major proposals are submitted.

An evaluation of where a business is headed, what it wants to achieve, and how it will support its objectives.

 Marketing old and new designs to see which is most successful

Giving executive peers a foundational understanding of IT and its cost structure

 Knowing the problem and how to measure success

 Organizing the team and delegating tasks

 Prototyping with existing and potential users, talking to noncustomers, knowing the problem and how to measure success, delivering through small multidisciplined teams, going live with a minimum viable product, doing some reconnaissance

Doing some reconnaissance, talking to noncustomers, going live with a minimum viable product, knowing the problem and how to measure success, delivering through small multidisciplined teams, prototyping with existing and potential users

 Knowing the problem and how to measure success, talking to noncustomers, prototyping with existing and potential users, going live with a minimum viable product, delivering through small multidisciplined teams, doing some reconnaissance

Knowing the problem and how to measure success, going live with a minimum viable product, prototyping with existing and potential users, doing some reconnaissance, delivering through small multidisciplined teams, talking to noncustomers

Providing leaders with adequate resources, putting leaders in the right position, establishing clear principles, giving leaders broad latitude, picking the right leaders

Picking the right leaders, establishing clear principles, giving leaders broad latitude, providing leaders with adequate resources, putting leaders in the right position

 Providing leaders with adequate resources, giving leaders broad latitude, picking the right leaders, putting leaders in the right position, establishing clear principles

Putting leaders in the right position, giving leaders broad latitude, picking the right leaders, providing leaders with adequate resources, establishing clear principles

The collection of decisions that focus on long-range planning such as plant size, location, and type of process to be used

The set of decisions that focuses on producing goods and services as efficiently as possible within the strategic plan.

 The management of systems or processes that convert or transform resources into goods and services

A conversion of inputs to outputs

 A trend is plotted when numerical data are available to display changes through time and into the future.

 Events of the past are studied to anticipate the outcome of current developments

A trend is examined to identify its nature, causes, speed of development, and potential impacts.

Trends viewed as particularly important in a specific community, industry, or sector are carefully monitored, watched, and reported to key decision makers.

The network security model necessary to accommodate the emergence of multiple perimeters and moving parts on the network and increasingly advanced threats targeting enterprises.

The printing of skin and organs

A type of artificial intelligence that enables computers to both understand concepts in the environment and also to learn.

The process of building a solid object from a digital model layer by layer.