CX Experience Game
Question 1
What are BlueLink's values?
Collective intelligence / Elegance / Respect / Performance / Trust
Excellence / Harmony / Empathy / Altruism / Sharing
Empathy / Diversity / Audacity / Excellence / Collective Intelligence
Audacity / Emotion / Empathy / Loyalty / Diversity
Question 2
What promise does BlueLink make to its clients?
Be the art of relation
Exceptional links to cultivate the commitments of our clients
Become the best customer service in the world
The human will always be at the heart of the relationship
Question 3
Who said: “Excellence is an art that can only be achieved through constant exercise. We are what we repeatedly do. Excellence is therefore not an action but a habit. »?
Harisson Ford
Aristote
Ben Smith
Picasso
Question 4
What is a customer journey?
This is the path that the customer takes to go to one of the stores of a brand
It is a device that collects the voice of the customer
It is the set of real or probable stages through which the customer passes throughout his relationship with a brand
It is an innovative method that allows you to put yourself in the customer's shoes
Question 5
Which stage of the journey in particular demonstrates BlueLink's “Premium” positioning and differentiates itself from its competitors?
I express my satisfaction or dissatisfaction
My project is set up
I visit the BlueLink group
I enrich my service
Question 6
Look at the image and find the word corresponding to one on the five BlueLink value
Empathy
Excellence
Diversity
Audacity
Question 7
What are the 5 intentions that each BlueLink employee must embody on a daily basis?
Professionalism / Personalization / Empathy / Commitment / Empowerment
Pro activity / Empathy / Benevolence / Loving to serve / Recognition
Benevolence / Professional conscience / Loving to serve / Surprising / Making unique
Authenticity / Transparency / Make unique / Audacity / Singularity
Question 8
What are the 5 purposes that the client must feel?
Trust / Accompaniment / Consideration / Wonder / Appreciation
Accompaniment / Surprise / Trust / Recognition / Importance
Importance / Esteem / Admiration / Trust / Concomitance
Reassured / Security / Recognition / Consideration / Surprise
Question 9
Puzzle game: You are serving a coffee to your customer, which cup will be served first?
4
5
7
9
Question 10
What is a service ritual?
A celebration of the sacraments
A professional, relational and emotional attitude and postures
The set of rules and customs fixed by tradition
Set of actions, words and objects, strictly codified and used in specific situations
Question 11
Who said: "CREATIVITY IS CONTAGIOUS, SPIN IT ! »
Disney
Dali
Einstein
Coco Chanel
Question 12
Look at the image and find the word corresponding to the portrait of a BlueLink employee:
Act
Laught
Seduce
Smile
Question 13
Find the intruder in the different BlueLink kits?
Welcome Visit kit
Welcome kick off project kit
Meeting preparation & facilitation kit
Event kit
Service Signature kit
Question 14
1. The “my service is launched” sub-step is attached to the “I visit BlueLink” step:
Question 15
What are the 4 phases of the Client journey throughout their relationship with BlueLink?
Pre-sales / Sales / After-sales / Loyalty
Build / Live / Innovate / Express myself
Inform me / Buy / Recommend / Share
Care / Advice / Explore / Learn