CHAPTER 3
Science
2 plays
10 questions
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•about 7 years agoQuestion 1
Multiple Choice
1 point
Advantage of release management. Expert?
A.Helps in better planning
B.Create errors and risk
C.Ensures high quality of release
D.Helps tracking chages
Question 2
Multiple Choice
1 point
Example of online Service Provider
A.LAPTOP
B.FASHIONVALET
C.HOME
D.SUNWAY PYRAMID
Question 3
Multiple Choice
1 point
In service support have 8 Management.
A.False
B.True
Question 4
Multiple Choice
1 point
Which one is 3 major activity of financial management?
A.ACC, Budgeting, Cost
B.ACC, Budgeting, Charging
C.Buying, Budgeting, Charging
Question 5
Multiple Choice
1 point
There is a type of incident management, Except?
A.Aeroplane Crash
B.Burning Forest
C.CPU Damage
Question 6
Multiple Choice
1 point
Name the example of Internet Service Provider in Malaysia
A.DOOR
B.BELL
C.JARING
D.FISHING ROD
Question 7
Multiple Choice
1 point
Function configuration of management. Verification of ______ accuracy.
A.DMDB
B.CI
C.CMDB
Question 8
Multiple Choice
1 point
How many Service Delivery Process?
A.5+1
B.2+3
C.0+3
D.2+2
Question 9
Multiple Choice
1 point
What is sevice?
A.application of business and technical expertise to enable organizations
This is a wrong answer
B.A valuable action, deed, or effort performed to satisfy a need
This is a correct answer
Question 10
Multiple Choice
1 point
Which is NOT type of incident of IT?
A.Denial of service
B.Security
C.Unauthorized Access
D.Malicious code